Disgruntled Customers
Some companies are better at resolving customer complaints than others. I once sent a letter to Stouffer’s complaining about the quality of one of their frozen entrees. They sent me back a letter saying they were sorry I wasn’t happy. It included coupons for more of the exact same frozen entrée I was complaining about.
On another occasion, Karen and I were offended and annoyed by the volume and content of the music being played at the local outlet of a national sandwich chain. We contacted the chain headquarters and asked if this sort of music met company policy. They said that it did not and that the local store would be contacted. They also sent some free sandwich coupons, which we used a week or so later – to an entirely different and much more pleasing background music selection.
Yesterday I ran across a very strange little news item which I figure might have involved a reaction to unresolved customer complaints. In the town of West Point, MS, a man was fined $279 for throwing a pig over the counter of a Holiday Inn Express. Critter tossing to protest poor service must be a local phenomenon because there were three other incidents at local businesses and fast food establishments – one involving another pig and two involving possums.
We all have had disgruntled customers at one time or another, but I have yet to hear of a printer who has had a pig or a possum flung across the front counter.